Marcie Terman

Crystal Balls and Customer Care: Peeking into the Future with AI

by Marcie Terman | Mar 21, 2026 | Blog

Alright, grab a cuppa! I recently had a fascinating chat with Shannon, a real whizz when it comes to customer support innovation. We were diving deep into how AI is revolutionising the way businesses handle customer service, specifically through proactive,...

Beyond Text: My Journey Personalising Email Learning with AI

by Marcie Terman | Mar 20, 2026 | Blog

Right, let’s dive into something I’ve been absolutely buzzing about: hyper-personalised email courses. Forget those generic, one-size-fits-all lessons clogging up inboxes. We’re talking about creating email learning experiences so uniquely tailored,...

Unlocking Facebook’s Potential: From Shares to Meaningful Employee Advocacy

by Marcie Terman | Mar 19, 2026 | Blog

Right, let’s talk Facebook. We all know it’s there, we all probably use it, but are we really using it to its full potential for business? For ages, the focus was on getting those shares, wasn’t it? ‘Share this! Share that!’ But I...

LinkedIn Live: From Viewer to Vocal Advocate!

by Marcie Terman | Mar 18, 2026 | Blog

Just yesterday, I was chatting with Kiera, a marketing whiz, about how she’s been leveraging LinkedIn Live for serious lead generation. It wasn’t some stiff business meeting, more of a casual coffee shop catch-up, but the insights she dropped were gold. I thought...

X Marks the Spot: Unveiling Market Trends in Real-Time

by Marcie Terman | Mar 17, 2026 | Blog

Right, so, let’s talk X. You might know it as that platform for sharing quick thoughts and witty (hopefully!) observations. But for me, it’s become something much more powerful: a real-time market research and trend forecasting tool. Forget dusty reports...