

The other day, I was chatting with my friend Jake over a cup of coffee. Jake runs a small but vibrant online community around sustainable living. We were catching up on life when the conversation turned to something he’s been experimenting with: timing his posts...

Harnessing AI Magic: Boosting Customer Retention with Social Media Loyalty
When I first embarked on the journey of integrating AI-driven solutions into customer retention strategies, I was both excited and a tad apprehensive. Social media platforms were already bustling ecosystems, and the idea of leveraging AI to create loyalty programmes...

Mastering Your Brand Voice: A Chat Over Coffee
Last Friday, I found myself at my favourite coffee haunt chatting with my friend Sarah, who had recently embarked on an insightful journey to train her social media team to uphold her company’s brand voice. Over steaming cups of cappuccino, she shared her...

Unlocking the Power of Hashtags: A Chat with an Influencer Marketing Pro
When it comes to navigating the vast sea of social media, few tools are as powerful or misunderstood as the humble hashtag. Recently, I had the pleasure of sitting down with Emma, a savvy digital marketer who specialises in influencer collaborations, to discuss how...
